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INFLUENCING OTHERS (Managing Interpersonal Relationships)

Who Should Attend?

Managers, supervisors, and team members who want to improve working relationships.

Program Goals

  • 3 different interpersonal styles
  •   Your own preferred style
  •   How to have a positive influence over others
  •   The difference between being aggressive and assertive
  •   How to generate enthusiasm for your ideas
  •   Techniques in handling difficult people

Course Description

Through the use of self-diagnosing tools and role-plays, participants become aware of their personal style in dealing with others. A greater understanding of interpersonal styles leads to an appreciation of legitimate differences among people. Participants learn to modify their behavior to improve personal effectiveness in influencing others.

Course Outline

  • Interpersonal Influence Inventory
  • Aggressive, Passive, & Assertive behavior
  •  Exercises on Being Assertive
  • Individual influence style
  • Transactional Analysis
  • Interpersonal Communications
  • Planning for improved performance
  • Role Play Being Assertive in a Team Meeting

Course Length

4 hours

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